Refund & Dispute Policy

Our Refund & Dispute Resolution Policy

At MOSADI Coaching, we handle all client disputes through a structured and client-focused resolution process. Our goal is to ensure that every client feels heard, respected, and fairly treated throughout any concern or cancellation request.

How to Submit a Dispute

If you are unhappy and wish to cancel or request a refund, you are required to submit your concern in writing via email within 7 days of the service date. Upon receipt, we will acknowledge your complaint within 48 hours and initiate a thorough review of the matter.

Our Resolution Process

• Assessment — We evaluate the nature of the complaint against the service that was delivered, taking into account all relevant context.
• Engagement — We engage directly with the client to clarify concerns and gather any additional information where necessary.
• Fair Resolution — We provide a resolution which may include additional support, rescheduling of a session, or a partial refund where circumstances justify it.

Refund Policy

Due to the nature of coaching and consulting services, refunds are not automatically granted once a service has been delivered. The time, expertise, and preparation invested in every session represent real and irreversible value.

However, exceptions are carefully considered in cases where the service was demonstrably not delivered as agreed. Each case is assessed individually and resolved with fairness and professionalism.